Privacy Policy


 Scrubzy (trading as Vortexus Pty Ltd, ABN 69 684 646 571)

1. Overview

At Scrubzy, your privacy is important to us. This Privacy Policy outlines how we manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

The types of personal information we may collect include:

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Full name
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Contact details (email, phone number, address)

Business details (for commercial clients)

Records of communication with us (including emails, messages and call logs)

We do not collect sensitive information unless it is reasonably necessary and you have consented.

3. How We Collect Personal Information

We collect personal information through:

Direct communication (e.g. email, phone, website contact form)

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Job applications
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Social media interactions
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On-site visits to your premises
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Website analytics and cookies
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4. Why We Collect Your Personal Information

We collect personal information to:

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Provide our cleaning services
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Issue quotes, invoices and process payments

Communicate with you about your service or enquiry

Improve our products, services and customer experience

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Comply with legal obligations
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Recruit and assess potential staff members

5. Disclosure of Personal Information

We may disclose your personal information to:

Service providers and contractors who assist in our operations (e.g. payment processors, IT support)

Our professional advisors (e.g. accountants, legal advisors)

Regulatory authorities if required by law

We do not sell or rent your personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure servers, firewalls, and data encryption.

If we no longer need your personal information, we will take reasonable steps to destroy or de-identify it.

7. Access and Correction

You may request access to the personal information we hold about you, and request corrections if it is inaccurate, incomplete or outdated. Please contact us using the details below.

8. Website and Cookies

Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and track website performance. Cookies do not personally identify you but may link to broader usage data.

You can modify your browser settings to refuse cookies.

9. Overseas Disclosure

Scrubzy does not currently disclose personal information to overseas recipients. If this changes in the future, we will update this policy and ensure such disclosures comply with Australian privacy laws.

10. Complaints and Contact

If you have any concerns or complaints about your privacy, or if you would like to access or update your information, please contact:

Scrubzy (Vortexus Pty Ltd)
Email: info@scrubzy.com.au
Address: SUITE 5 8 KINGFISHER DRIVE PEREGIAN BEACH QLD 4573

We take all complaints seriously and will respond as soon as practicable, usually within 30 days.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last updated: 1 July 2025